Shopping Guide

1. Create an account and log in.
2. Add products to your cart.
3. Check out and complete payment.

Important: Once an order is placed, it cannot be combined, changed, or canceled.

We accept online credit card payments and bank transfers.

• Credit card: Please confirm that the transaction is complete. The system will automatically update your order status.
• Bank transfer: Payment must be completed within three days or the order will be canceled automatically. After transferring, send the receipt or transaction screenshot to our official LINE account.

If an item becomes unavailable, choose one of these options:

• Option 1: Convert the amount to store credit with no expiration date.
• Option 2: Receive a direct bank-transfer refund.

Carrier: 7-ELEVEN store pickup in Taiwan, including outlying islands.

• Taiwan main island: approximately 2–3 days.
• Outlying islands: approximately 2–5 days.

In-stock and pre-order items are dispatched in paid-order sequence.

Customers have a 7-day cooling-off period, which is not a trial period. Returns are not accepted in these cases:

• The item has been washed, faded, or stained.
• Natural dye odors from wool, leather, or denim.
• Tags have been removed or packaging is incomplete.
• The item has been worn outside or has perfume, smoke, foundation, or lipstick marks.

1. Returns cannot be processed after the 7-day cooling-off period.
2. Items damaged, soiled, or altered through improper use cannot be returned or exchanged.
3. After an order is placed, returns or exchanges are limited to serious product defects.
4. Incorrect sizing is not eligible for return; one size exchange is allowed. A measurement variation of ±3 cm is normal.
5. For hygiene reasons, intimate items such as underwear and shoes cannot be returned or exchanged.
6. Color differences, material preferences, hand feel, or a change of mind are not quality defects.
7. Loose threads, minor stitching, unopened buttonholes, press marks, and backstitching are normal.
8. Outer packaging damage is a logistics issue; we can assist with carrier communication.
9. Please record the unboxing and retain all packaging, or the return/exchange request cannot be accepted.

1. After we receive and inspect the returned item, the refund will be processed within 7–14 business days, excluding holidays and bank processing days.
2. Bank-transfer customers must provide the account name, branch, and account number.
3. Credit card refunds are returned to the original payment account; posting time depends on the issuing bank.

1. After the returned item passes inspection, the replacement will be sent within 14–21 business days.
2. The item must be sent back within 7 days of receipt. Late returns cannot be accepted.
3. Hang tags, labels, and packaging must be complete, with no signs of wear.
4. For exchanges unrelated to a major defect, the customer is responsible for shipping costs.